A.C.E.S. CRM – Subscription Agreement & Terms of Service

Company Name: A.C.E.S. CRM
Address: 442 Main St, West Springfield, MA 01089
Phone: 413-216-2237

This Subscription Agreement (“Agreement”) is entered into between A.C.E.S. CRM (“Company”) and the individual or entity (“Subscriber”) who purchases or uses the A.C.E.S. CRM software and services.

By activating a subscription, accessing the platform, or paying any associated fees, the Subscriber agrees to the following terms:

1. DEFINITIONS

“Services” refers to the A.C.E.S. CRM platform, tools, integrations, automations, and support services provided by the Company.

“Subscription Fee” means the recurring monthly fee for continued access to the Services.

“Setup Fee” means the one-time onboarding, implementation, and configuration fee due at activation.

“Subscriber Data” means all data provided, uploaded, or generated by the Subscriber in the Services.

2. SUBSCRIPTION TERM & AUTOMATIC RENEWAL

2.1. The subscription begins on the date payment is processed and renews monthly unless cancelled by the Subscriber.

2.2. In compliance with Massachusetts automatic renewal regulations, the Company will:

Clearly disclose the recurring nature of billing before purchase.

Present total monthly pricing before requiring payment information.

Provide renewal reminders and instructions for cancellation in clear, accessible language.

2.3. Renewal charges will continue until the Subscriber cancels under Section 8.

3. FEES, BILLING & NON-REFUNDABLE SETUP FEE

3.1. Subscription Fee
The Subscriber agrees to pay the monthly Subscription Fee associated with their chosen plan. Fees may vary based on features, seat count, or usage.

3.2. Non-Refundable Setup Fee
A one-time Setup Fee is charged at activation.

This fee covers onboarding, account configuration, automations setup, integrations, and initial consulting.

The Setup Fee is 100% non-refundable, regardless of cancellation timing or level of use.

Once activation and onboarding work begins, this fee cannot be reversed.

3.3. Billing Authorization
The Subscriber authorizes the Company to charge all recurring fees to the payment method on file.

3.4. Failed Payments
If a payment is declined, the Company may suspend or terminate access immediately. The Subscriber remains responsible for any outstanding amounts owed.

4. FEE TRANSPARENCY COMPLIANCE (MASSACHUSETTS LAW)

In accordance with Massachusetts Consumer Protection Act amendments and junk-fee regulations:

4.1. All mandatory fees will be disclosed upfront prior to purchase.
4.2. The total monthly cost will be presented clearly.
4.3. Optional or waivable fees will be identified as such, including how to avoid them.
4.4. Subscribers will receive clear cancellation instructions and renewal terms in the same medium used to sign up (online, phone, email).

5. LICENSE & ACCEPTABLE USE

5.1. The Company grants the Subscriber a limited, non-exclusive, non-transferable license to use the Services.

5.2. The Subscriber may not:

Resell, sublicense, or share access without authorization

Reverse engineer, modify, or interfere with the Services

Use the platform for unlawful or abusive activities

Attempt to access other users’ data or restricted modules

Violations may result in immediate termination.

6. DATA OWNERSHIP & PRIVACY

6.1. Ownership
All Subscriber Data remains the property of the Subscriber.

6.2. Use of Data
The Company may access Subscriber Data solely for:

Technical support

Troubleshooting

Platform improvement

Compliance with law

6.3. Data Export
Upon cancellation, the Subscriber may request a data export. Exports may require additional fees.

7. SERVICE LEVEL & MODIFICATIONS

7.1. The Company will make reasonable efforts to keep the Services operational.
7.2. Maintenance, updates, patches, and feature changes may occur and may temporarily impact availability.
7.3. The Company may modify pricing, features, or terms; Subscribers will be notified in advance as required by Massachusetts law.

8. CANCELLATION POLICY

8.1. How to Cancel
Subscribers may cancel at any time via:

Email

Phone

Account dashboard (if available)

Written notice mailed to the Company address

8.2. Effective Date
Cancellations take effect at the end of the current billing cycle.
No partial refunds or credits are issued for mid-cycle cancellations.

8.3. Obligations After Cancellation
The Subscriber remains responsible for:

All fees owed up to the cancellation effective date

The Setup Fee (non-refundable)

9. TERMINATION BY COMPANY

The Company may terminate access immediately for:

Non-payment

Abuse or violation of use policies

Fraudulent activity

Threats to system integrity

Requests from law enforcement

No refunds will be issued under these circumstances.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by Massachusetts law:

10.1. The Services are provided “as is” with no implied warranties of merchantability or fitness for a particular purpose.

10.2. The Company is not liable for:

Lost profits

Lost data

Business interruption

Indirect or consequential damages

10.3. The Company’s total liability will not exceed the amount paid by the Subscriber in the previous three (3) months.

11. GOVERNING LAW

This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
Any disputes shall be handled within appropriate Massachusetts courts or mutually agreed arbitration if applicable.

12. ENTIRE AGREEMENT

This Agreement represents the full understanding between the parties and supersedes all prior agreements or communications.
Continued use of A.C.E.S. CRM constitutes acceptance of these terms.

ACCEPTANCE

By activating a subscription, making payment, or accessing A.C.E.S. CRM, the Subscriber acknowledges and accepts all terms listed in this Agreements.